Shipping policy

At Pure Oak Spirits, we are committed to delivering your favorite bourbons, tequilas, and premium liquors safely, securely, and on time. Our goal is to ensure every order arrives in perfect condition while maintaining full compliance with shipping laws and age verification requirements.

1. Processing Time

All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Once processed, you will receive a confirmation email with your tracking number and shipment details.

2. Shipping Methods & Delivery Time

We partner with reputable local and international couriers to ensure reliable service and secure handling of all packages.

Domestic Shipping (United States): 2–3 business days
International Shipping: 7–15 business days (depending on destination and customs clearance)

Delivery times may vary due to customs inspections, local courier delays, or public holidays.

3. Shipping Locations

We currently ship to most regions where the sale and import of alcoholic beverages are permitted.
If you are unsure whether we can ship to your location, please contact our support team before placing an order.

Note: Certain countries, regions, or states may restrict or prohibit alcohol deliveries. Orders to such locations will be canceled and refunded (minus processing fees).

🔞 4. Age Verification

By purchasing from Pure Oak Spirits, you confirm that you are of legal drinking age in your country or state.
Our delivery partners may require age verification upon delivery, and valid government-issued identification may be requested.

5. Packaging & Handling

Every order is carefully packaged using secure, shock-resistant materials to prevent breakage or leakage during transit.
All shipments are discreetly labeled for privacy and safety.

Shipping Costs

Shipping fees are calculated at checkout based on your location, order size, and delivery method.
Occasionally, we offer free or discounted shipping promotions — these will be clearly indicated during checkout.

7. Delays, Lost, or Damaged Orders

If your order is delayed, lost, or arrives damaged, please contact us immediately at info@pureoakspirits.com.

For damaged items, send photos of the damaged product and packaging within 48 hours of delivery.
For lost shipments, we will coordinate with the courier to locate or replace your order.

Pure Oak Spirits is not responsible for delays caused by customs, incorrect shipping addresses, or courier service interruptions.