Faqs

1. What types of products do you sell?

We specialize in premium bourbons, tequilas, and whiskeys, including top brands like Jack Daniel’s, Woodford Reserve, Patrón, and more. Every bottle is sourced from verified distilleries and trusted distributors to ensure quality and authenticity.

2. Do you ship internationally?

Yes, we offer international shipping to most countries where alcohol importation is permitted. However, certain regions or countries may have restrictions. Please check your local import laws or contact our support team before placing an order.

3. How long does delivery take?

Delivery times vary depending on your location:

• Domestic (Philippines): 3–7 business days

• International: 7–15 business days (depending on customs and local courier services)
  Once your order is shipped, you’ll receive a tracking number via email.

4. How can I track my order?

Once your order has been processed and shipped, we’ll send you a tracking link via email. You can use this link to follow your order’s progress in real time.

5. What payment methods do you accept?

We accept secure online payments via credit/debit cards, bank transfer, and digital wallets. All transactions are encrypted and processed through trusted payment gateways to ensure your safety.

6. What should I do if my order arrives damaged?

If your order arrives damaged, please contact us at support@pureoakspirits.com within 48 hours of receiving your package. Include your order number and photos of the damage so we can arrange a replacement or refund promptly.

7. Can I return or exchange an item?

Due to the nature of our products, we can only accept returns or refunds for damaged, defective, or incorrect items. For more details, please refer to our Refund Policy.

8. Are your products authentic?

Absolutely. Every product listed on Pure Oak Spirits is 100% authentic and sourced directly from licensed and verified distilleries. We do not sell replicas or unauthorized products.

9. Do I need to be of legal age to order?

Yes. By placing an order, you confirm that you are of legal drinking age in your country or state. Age verification may be required upon delivery.

10. How do I contact customer support?

You can reach us anytime via email at info@pureoakspirits.com. Our support hours are Monday to Friday, 9 AM – 6 PM (GMT+8). We aim to respond to all inquiries within 24–48 hours.

11. How do I know my order has been confirmed?

After placing your order, you’ll receive a confirmation email with your order number and details. If you don’t receive it within a few minutes, please check your spam or promotions folder, or contact us at info@pureoakspirits.com.

12. Can I modify or cancel my order after placing it?

You can request a modification or cancellation within 12 hours of placing your order. Once your order has been processed or shipped, changes can no longer be made.

13. Do you offer bulk or wholesale discounts?

Yes. For bars, restaurants, or bulk buyers, we offer special wholesale pricing on select products. Please contact our sales team at info@pureoakspirits.com for custom quotes.

14. How do you ensure product quality during shipping?

All bottles are packed in secure, shock-resistant packaging with temperature protection to prevent leaks or damage. Every shipment is handled by trusted couriers experienced in transporting fragile goods.

15. What if my tracking number doesn’t update?

Sometimes tracking information may take 24–48 hours to appear. If your tracking hasn’t updated after 3 business days, contact us and we’ll reach out to the courier to investigate.

16. Do you include invoices or receipts in the package?

Yes, every order comes with a detailed invoice or receipt inside the package. If you need an additional digital copy, just email us at support@pureoakspirits.com.

17. Are taxes or import duties included in the price?

Prices displayed on our website do not include import taxes or customs fees. For international orders, any applicable taxes or duties are the responsibility of the buyer and will be charged by local authorities upon delivery.

18. Do you offer gift wrapping or personalized messages?

Yes! We offer gift packaging options and the ability to include a personalized message for special occasions. Simply select this option at checkout.

19. What if a product I want is out of stock?

If an item is out of stock, you can join our waitlist or sign up for restock notifications. We’ll notify you immediately once the product becomes available again.

20. Are your products stored properly before shipping?

Absolutely. All our bottles are stored in temperature-controlled warehouses to preserve taste, aroma, and quality before they reach you.