At Pure Oak Spirits, we take pride in ensuring that every order arrives promptly, securely, and in perfect condition. Please read our shipping and delivery terms carefully before placing your order.

1. Order Processing Time

• All orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or holidays will be processed the next business day.

• Once your order is packed and ready, you’ll receive a shipping confirmation email with your tracking number.

2. Shipping Methods & Estimated Delivery

We partner with trusted courier and logistics companies to guarantee safe and timely delivery.

• Domestic Shipping (within the Philippines): 3–7 business days

• International Shipping: 7–15 business days, depending on location and customs processing times

Please note: Delivery times are estimates and may vary due to courier delays, weather, or customs inspections.

3. Shipping Rates

Shipping fees are calculated at checkout based on the weight, size, and destination of your order.
Free shipping may apply to certain promotions or bulk orders — please check our current offers.

4. Tracking Your Order

Once your order is shipped, a tracking number will be sent via email.
You can track your parcel directly on our courier’s website or by contacting our support team for updates.

5. International Orders

• International customers are responsible for any customs duties, taxes, or import fees imposed by their country.

• We are not responsible for delays caused by customs or local regulations regarding alcohol importation.

6. Damaged or Lost Packages

If your package arrives damaged or does not arrive within the expected timeframe:

• Contact support@pureoakspirits.com within 48 hours of receiving the package (or expected delivery date).

• Please include your order number, photos (if damaged), and any tracking details.
  We’ll investigate and offer a replacement or refund as appropriate.

7. Delivery Restrictions

We cannot deliver to P.O. boxes or restricted zones.
Customers must be of legal drinking age in their respective country or region to purchase from Pure Oak Spirits.

8. Contact Us

For any shipping or delivery inquiries, please reach out to our team at:
📧 info@pureoakspirits.com
We’re happy to assist you with order tracking or delivery concerns.